Returns

Refund & Returns Policy

At Ultra Prints NZ, customer satisfaction is important to us. Please read the following policy before placing an order.

Returns & Refunds

Due to the custom and made-to-order nature of our products, we generally do not offer refunds or returns for:

• Change of mind
• Incorrect choice of design or size
• Custom artwork or personalised orders

However, if your item arrives:

• Damaged
• Faulty
• Incorrect

Please contact us within 7 days of receiving your order with photos of the issue, and we’ll work with you to resolve it as quickly as possible.

Shipping Damage

If your item is damaged during shipping, please send:

• Photos of the packaging
• Photos of the damaged item

We may offer:

• Replacement
• Store credit
• Refund (where appropriate)

Order Processing

All orders are processed carefully and packaged securely to help prevent damage during transit.

Contact

For any issues regarding your order, please contact us through Instagram or email and we’ll do our best to help.

Thank you for supporting Ultra Prints NZ.